Thanks, santa, for letting a dog like me get a picture taken. Archer, the australian shepard
I would like to extend my thanks for exceptional customer service experienced at your West Berlin, NJ store. I visited yesterday (06/08/17) to view an advertised aquarium sale. There were none left on the shelf, but Spenser gladly assisted, even though he was busy doing stock-work, and found the tank. He then suggested I check the inventory number, and mentioned that I could have it price-matched to your website to ensure the best deal. After letting me examine the tank for leaks, cracks, etc, Spenser then introduced me to Mandy who was equally as professional and knowledgeable. She spent fifteen minutes explaining the various items (artificial vs real plants, types of gravel, various filters, which fish will community together, types of food and even tank backgrounds) and came back to check on me throughout. I spent a total of 45 minutes at the store, and was warmly greeted by all employees I saw. I was then offered assistance getting my heavy items to the car, which I declined, but the thought was appreciated. I was instructed to set up the tank as per the manufacturer's recommendations, wait 48 hours for the water to "cycle", and return using the included sample bottle for free analysis for ammonia, chlorine, etc. If the levels are normal, they will be available to help me decided which type, and how many fish, will thrive in my tank. As a first experience of a new fish-family, my visit was a pleasure. I have worked in the C.S industry for over fifteen years, and I know retail can be less than positive for those working "the front lines". Spenser, Mandy and the rest of the team deserve validation for their positive customer service experience. I will gladly be referring this store to family and friends in the future.
They always have what I need. Plus they allow you to bring your pet's with you. Every place should allow you to bring your pet with you.
Brittany is a wonderful groomer! Everytime I'm there with my dog she is very sweet and always does a great job! Tomorrow is peanuts birthday and she put a birthday bandana on him! It's the little things that mean the most! Highly recommend her!
Convenient location, helpful staff, and pet friendly. My pup loved going for rides with the family to pick up food and treats at PetSmart!!!
Petsmart is a US Store based in West Berlin, New Jersey. Petsmart is located at 215 N Route 73, West Berlin, NJ 08091, USA.
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