I would give this Stanley Steemer no stars as they damaged my floor and took no responsibility. I had pictures to prove the damage and called right away.They were rude and dismissive. I am extremely dissatisfied with their service.
Great Job !
AWFUL EXPERIENCE. FLOORS WERE DAMAGED. THEY BLAMED ON US AND TOOK NO RESPONSIBILITY. THEY PUT US IN TOUCH WITH A CLAIMS MANAGER WHO MADE US JUMP THROUGH HOOPS FOR TWO MONTHS TO THEN SAY IT WAS NOT THEIR FAULT. THEY TOLD US TO REMOVE PIECES OF OUR FLOOR AND RENIGGED ON US DOING THAT. PLEASE STAY AWAY FROM THESE PEOPLE.
Excellent work was done by Frank & Ozzie at our house today.
I scheduled a cleaning for the time window of 11 a.m. to 2 p.m. When the cleaners hadn't arrived by after 4 p.m. I rescheduled online for 2 Days Later. I had already moved all of the furniture out of the areas I wanted cleaned, so this was an inconvenience as I had to move my furniture back until the day of the rescheduled cleaning. It is now 20 minutes after 2 p.m. and there is still no sign of the cleaners. My cleaning window for today was 11 a.m. to 2 p.m. as well. Don't waste your money or efforts on these time wasters. I'm going to try someone else and hopefully get my carpets cleaned!
They were courteous, professional and the carpet was cleaned thoroughly.
Stanley Steemer is a US Laundry based in West Berlin, New Jersey. Stanley Steemer is located at 405 Bloomfield Drive, Units 4&5, West Berlin, NJ 08091, USA.
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